Ensure that Charge Only Mode is disabled on the device.
Ensure USB Mass Storage Mode is disabled on the device.Settings > Storage and Access > USB Connection.Ensure the USB Connection setting on the device is set to the applicable setting:.When plugging a charge-only USB cable into a computer it does not recognize the device because there is nothing making contact to the data pins, which are the two middle grooves that make up the four if look inside a Type A socket.The two pins on the outside (pins 1 and 4) are the ones actually being used which simply supply the 5 volts of power coming from the USB port on your computer. USB charge-only cables are not different than traditional USB cables in terms of looks, they both look same.Some USB cables only allow for the smartphone to charge and will not allow for data transfer, which causes the computer to not detect the smartphone when it is connected.If after using another USB port the BlackBerry smartphone or BlackBerry PlayBook is still not detected by the Mac or Windows computer then the USB cable may be:.It may also be necessary to remove any USB peripherals such as a USB printer or scanner in order to supply the necessary voltage to the USB channel.
If the laptop is on a docking station, connect the USB cable to the USB port on the laptop itself and not the USB port of the docking station. If using a laptop use a port on the back of the laptop, or try a USB port on the opposite side of the laptop.If using a desktop be sure to use a port on the back of the computer.The USB port may not be providing a suitable connection to the operating system.The USB symbol is facing the back of the smartphone or tablet.The BlackBerry logo on the micro USB plug is facing the front screen of the smartphone or tablet.Ensure USB cable is connected correctly:.If BlackBerry Link displays an error, search the BlackBerry Knowledge Base for any related articles.
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